1) Cat-7-teammate, friend
2) Joey-5-brother
3) Mommy-4-Parent
4) Victor-3-Acquaintence
5) Tina-3- teammate, friend, classmate
2) When examining the relationship between the medium of communication used and the strength of the tie, I find myself very surprised in the fact that the bulk of my exchanges were with weak ties that I ranked with a closeness score of 3. More specifically Victor, a weak tie, ranked in the top five in terms of numbers of exchanges with me over the 7 day period (3, 2 email, 1 cell phone). This is a perfect example of my attempts to mobilize network resources in the forms of advice, and knowledge in order to give me a competitive “edge” in my final round of interviews with my favorite prospective employer. There are several other weak ties that I contacted over the 7 day period in hopes of giving myself a competitive advantage in the final round and they are as follows: Julie, Barbara, and Susan. Though the frequency of contact only measured 1 for each of these weak ties, the content of the exchange definitely benefited my presentation on 11/8. The Granovetter article discussing the strength of weak ties is useful in understanding this exchange evident in my data between 11/6 and 11/8 (and even a bit thereafter.) In these weak ties reciprocating my request for assistance (by passing along valuable network data), the importance of inter-group relationships or bridging ties is shown. As Granovetter suggests the removal of a weak tie from my social network would be devastating both in terms of diversity of information I could receive, and the speed of is transmission. The most common medium used for these ties is definitely email due to the fact that in the business arena of today, email is the fastest way to get someone to follow-up. Perhaps email was used more often when I sought career help since there is an almost unlimited ability to revised, reword, and polish the message before it is viewed. The element of complete control makes email my most popular medium for mobilizing social capital among weak ties.
Those scoring a 2 in closeness are relegated to family and teammates. Most of those ranked moderately close are my teammates. My Grandmother and Uncle were the only familial ties with moderate strength, and there are two random guys I used to date in this category. Generally the cell phone was the medium of choice for this group. Although there are several exceptions where SMS was used, SMS primarily was used for urgent messages. This contrasts with the Ling article which directly allude to the uselessness of certain conversations and interactions initiated via SMS. In my data SMS messages were primarily used to communicate last minute changes to plans as well as urgent information. For example the SMS received from an intermediate tie, Steph, was specifically relaying information about a practice cancellation. The cell phone medium is used among intermediate ties usually when the information needed to be relayed is too complex to be adequately explained via email. Since most of my intermediate ties are linked to the Penn Women’s Track listserv, the information exchanged with me on the cell phone was usually highly specific.
Close ties generally used IM and cell phone as their medium of choice. My brother and mother almost exclusively used the cell phone in order to initiate any business whether it be travel reservations for Thanksgiving or news on family matters. The cell phone is most useful for kinship ties since intonation, emotion, and other semantic indicators are better picked up on via phone. As described by Putnam, close ties or central nodes within a network are characterized by emotional intensity and intimacy. Cell phones have the largest bandwidth of all new media, therefore it makes sense that cell phone would be the medium of choice between my kin and I. Email was only used to verify information previously exchanged via phone. In the case of my best friend, Cat, with who I shared 7 exchanges over the 7 days, IM dominated our exchanges. Since Cat and I have a relationship characterized by a lot of multiplexity, and a lot of time spent together in person, the IM is mostly used between us to exchange useless messages and random thoughts. We typically talk everyday several times on IM. The data does not quite accurately reflect the usual frequency with which we talk via since this particular week was an interviewing week for me. Conversations between the two of us also typically had no clear beginning and ending. Our conversations were more sporadic and informal with no clear beginning or ending.
The relationship between the medium and type of support exchanged is quite interesting. Cat, my best friend at Penn, is actually the person with whom I conversed with the most over the 7 days of observation. Cat offered the largest range of support, though typically we conversed using one medium, IM. She provided Emotional aid, Companionship, Organizational information, and small services. This is most likely due to the fact that our relationship is steeped in multiplexity. We live in the same building; we’re on the same team, and have the same major. Surprisingly most of the support she offered was initiated through IM. Rather than contacting me via phone just before a night out on the town, she would IM me to see if I was ready rather than call. It’s interesting that the medium which rivals SMS in terms of bandwidth delivered the most varying types of social support to me in this observational study. This seems to contradict the Mesh argument that new relationships and weak ties are best maintained online. Since Cat is my best friend in the whole entire world, this just goes to show that IM can serve as an interesting way of communicating with strong ties as well. The fact that IM does not directly interfere with activities conducted simultaneously like watching TV, talking on the phone or even doing hair, adds a unique advantage to IM. IM tends to accommodates those who multitask, like myself. Nie would argue that because Cat and I regularly interact using the Internet that the quality of our interaction is inevitably inferior when compared to face to face contact, and I would disagree. Many of our IM conversations feature commentary on events that we experienced copresently, but that we were unable to be comment upon at the time. Restrictions imposed on us by general rules of social grace, make some of our conversations inappropriate in real time, therefore, IM is the perfect setting to share, or “gossip” off the record.
In terms of Job information, the medium of choice tended to be email due to the infinite control and framing possible with every message exchanged. Victor offered his expertise in order to better prepare me for my final round of interviews, and of the 3 exchanges, two were conducted via email while only one conversation was held via cell phone. Generally job and organizational support was exchanged via email as reflected in my data. The use of email has everything to do with control, and the usefulness of a referencing file for pertinent information. A gross simplification of my data would suggest the IM is primarily for companionship (late nights of homework), while email is primarily used for exchanging job information and small services. Cell phone use cannot be categorized in terms of the types of support exchanged. Almost every category of support was exchanged via cell phone in my data. The fact that cell phone usage cannot be nailed to one type of support exchanged perhaps is an explanation to the popularity of cell phones. In addition to their defiance of the constraints imposed by place, any type of support can be solicited moment by moment. For example, from my data, on 11/9 after speaking with my brother via cell phone (exchanging emotional support), I spoke with Haijing about a class project, and shortly thereafter I spoke with my boss about objectives for the week at work.
Though there’s no clear relationship between the how long I’ve known a tie and the medium which is used, I think the medium used is more a function of the support exchanged, and the most effective manner of conveying information and tone. There is also trend where the further away a contact is in terms of mileage, the more likely they are to initiate an exchange via cell phone. Perhaps the increased bandwidth via cell phone is preferable to SMS, email and IM. These results could also be skewed by my preference for cell phone based communication, rather than by characteristics of the medium used. My brother for example is the furthest away from me (560 miles) and he only contacts me via cell phone!
3) By far, the most popular place for me to exchange support with nodes in my network is from the comforts of my own apartment. Good ole’ home! There are a few interactions which took place in the street, but generally they were short in duration. This is quite interesting in that, although I have a mobile phone, very rarely do I use it in public or semi-public places. I treat my cell phone like a land line, and I am generally available for interactions with copresents in real time (rather than suspended in virtual conversations via mobile.) This perhaps contradicts concerns posed by Goldenberger and Ling. The idea that those in the urban environment are disconnect and unavailable to copresents through their use of cell phones perhaps is a little exaggerated. Good old civil inattention pretty much contributes to much of disconnected urbanism. The fact that the vast majority of my interactions occurred from my home, (regardless of medium) does seem to support the theory that communication and community activity is becoming more privatized. The private realm is where I can wear the hat of business woman, concerned sister, daughter, group member, discus thrower, and best friend all while wearing my pjs. This suggests that privacy is at odds with usage of new media. Although the Okabe article alludes to the popularity and privacy associated with SMS messaging, for those of us who do not like SMS and who do not subscribe to this service, privacy equates physically going home.
To conclude, I was very surprised by how few new media exchanges I experienced over the 7 days of observation. Perhaps the low number in part has to do with the fact that my observations were conducted during a week where I had 2 exams and a final round interview.